When did you last visit one of our stores?
Where was the store located?
Would you say the store was accessible?
Did you find adequate parking?
What did you drop off to get cleaned?
Were you a returning customer?
If so, were you recognized by name during your visit?
What time of day was your visit?
How did you feel about the speed/efficiency of the check-in process?
Friendliness/helpfulness of staff - would you say the associate was courteous, knowledgeable, attentive?
How did you feel about the store appearance?
How did you feel about the speed/efficiency of the check-in process?
Was your order completed correctly?
Considering the overall quality of services provided by Capitol Cleaners in relation to cost, how would you rate the value for your money?
Are you a value club member?
If so, are you satisfied with the value received?
How likely would you return to this location?
If not, why?
What can we do to increase your level of satisfaction?
First Name
Last Name
Your E-mail
Phone